Faq
Good questions. Clear answers.
Answers about cleaning requests, pricing, supplies, pets, and recurring service.
Do I need a walkthrough before requesting a cleaning?
No. You can request a cleaning directly. A walkthrough may be needed for accurate pricing, and we will discuss that with you if necessary. You can also request a free walkthrough from the start.
How is my price determined?
Starting prices are a guide, not a guaranteed final total. Your price depends on the size of the property, its current condition, and the level of buildup.
Do I need to supply products or equipment?
We bring our own products and equipment to each job. Tell us about product sensitivities or special requests when you contact us so we can discuss them before your visit.
Are pets okay?
Yes. Please tell us about pets in your request. Additional charges may apply for heavy pet hair or extreme conditions.
Can I make a special request?
Yes. Special requests are considered. Include them in your cleaning request so we can confirm what is possible and how it affects your estimate.
Are there recurring discounts?
Monthly service receives 5% off, biweekly service 10% off, and weekly service 15% off.
What if there is an issue with the cleaning?
Notify us within 24 hours of an issue with the services provided and we will make it right.
Does submitting a request book an appointment?
A request starts the conversation. We will follow up to confirm scope, pricing, and availability. It is not a confirmed booking.
Can I speak with someone by phone?
Phone calls are scheduled by appointment. Text or email us to request a call and include a good time to reach you.
Your next step
Tell us what your space needs.
Request a cleaning directly, or choose a free walkthrough. We will follow up to confirm the details.